This chapter proposes that residents should have a stronger voice so they can influence decisions made by their housing provider.
It also discusses ways to make the complaints process easier. And positively, it looks at the advice and support people might need to make a complaint.
What we think:
We think the processes for engaging with social housing providers and raising concerns should be much easier to understand and navigate. We know that this can be even more difficult and stressful if you have a mental health problem, so we welcome the chance to influence the type of support and advice that is available.
What are your experiences of making complaints to your housing provider? Was your voice heard? How could the process have been made easier?
Share your views with the Government today via our online form here.
Find out more about our campaign on social housing at mind.org.uk/socialhousing
"The complaints process is very hard for people with mental health problems to navigate, because it’s stressful and because you are given a number and passed around from person-to-person. My son lives with me and he helps me a lot but I feel like I’m taking his life away as he is now 33 years old. Even with both of us trying to get the ball rolling together, we don’t get anywhere."
Jenni