This chapter looks at changing the way the performance of landlords is measured, so that they are assessed against the standards that matter to residents, and how the tenant voice can be strengthened.
The paper suggests that social landlords should be judged on five key criteria, which would be publically available, in a kind of league table:
The chapter looks into strengthening the social housing regulator by providing clarity over what should be considered a reasonable service, and increasing the regulator's power to intervene when this standard isn’t met.
What we think:
We strongly back the view that social landlords’ performance should be more transparent. We’d want to ensure that key performance indicators reflect the standards that tenants with mental health problems should expect.
Additionally, proposals to improve engagement with tenants should consider the best way to reach people with mental health problems. Tenant engagement groups that include a mental health champion or a tenant living with a mental health problem should be considered.
We agree the regulator should have greater powers to scrutinise performance, and guidance for the regulator should include information about what reasonable service for people with mental health problems looks like.
What are the standards by which you’d expect your landlord’s performance to be measured? What’s your experience of these not being met? How do you think tenant voice could be strengthened?