Frequently asked questions

Question	Answer
Once I’ve signed my organisation up to take part in the Snapshot, what’s next?	Once you’ve purchased the Snapshot you’ll be sent a link to access the Snapshot portal. This will give you access to a series of guidance modules and supporting resources for you to use throughout the process. We encourage you to work through the modules as you facilitate the Snapshot in your organisation.
Do we have to launch the Snapshot as soon as we’ve signed up?	It’s important to launch the Snapshot at a time that is best for your organisation. Consider any upcoming busy periods, holiday periods and any other surveys that are scheduled across the organisation. When purchasing the Snapshot you’ll select a survey period start date, this can be amended at a later date by contacting one of our Account Managers. You can launch the Snapshot when you are ready to however, we recommend you launch within 2 months of purchasing the product.
How many people in my organisation can have access to the Snapshot portal?	We will provide your designated Snapshot lead with admin access to the Snapshot portal. The lead user will then be able to grant access to additional users to support the delivery of the Snapshot. We recommend no more than 3 individuals have access to an organisation's Snapshot portal.

Question	Answer
I can’t access the Snapshot portal when I’m in my office.	Some IT teams have set up stringent controls on their wi-fi network, please speak to your IT support to assess whether there are any firewalls restricting access to the Snapshot portal when you are in your office. If this does not seem to be the issue, please email Snapshot@mind.org.uk and a member of our team will be able to help.
What is the PIN used for?	The PIN should be entered at the start of the survey. Your PIN is unique to you and helps us identify responses from your organisation. If you decide to take part in the Snapshot again in the future, we will give you a different PIN allowing us to easily differentiate your most recent data from any previous responses. If a specific business unit/department decides to take part in the Snapshot another unique PIN will be issued.
When exactly will my survey period end?	Your survey period will end at 17:00 on the final day of your survey period. From this time your PIN will no longer give you access to the Snapshot survey.
I’ve got a question, who can I speak to?	We have several resources on the Snapshot portal which can be found in the supporting resources section. Each module has a reminder of the resources to support you as you deliver the Snapshot and FAQ documents too.